Returns, exchanges & refunds

We want you to love what you buy. If something is not right, return or exchange it within 7 days of delivery.

Conditions

• Items must be unused, in their original packaging with tags, seals and accessories.
• Personalised, perishable (food, flowers) and made-to-order items cannot be returned unless damaged, defective or wrong — tell us within 24 hours of delivery with a photo.
• Electronics: report a defect within the return window; after that, brand-warranty repairs go to the brand’s service centre with your GST invoice.
• Products marked “exchange only” or “non-returnable” on their page follow that rule (shown before you buy).
• Colours can look slightly different between screens; every product has a daylight photo. If the colour is clearly different from the photos, we accept the return.

How it works

• Start a return from your order page; we arrange a free reverse pickup in most pincodes.
• After a quality check, refunds go to store credit instantly or to your original payment method within 5–7 working days — your choice.
• Exchanges ship as soon as the returned piece is picked up.